Asset Management Services & Solutions

Having the right features and functionalities for our our services and solutions do make significant differences. These create competitive advantages and benefits to our clients.

Highlights of such features and functionalities:

Online/digital on-boarding of users

e-KYC of investors and agents

Imaging and transaction capturing of documents, data and information

Straight-through processing for finance

Highly scalable cloud storage

Flexibility in report requisition and generation for all stakeholders including regulatory authorities

Mobile apps that offers convenience and immediate availability of investor and agent information

Flexibility in configuring, calculating and processing agent commissions

Imaging Service

Transfer Agency (Unit Registry) Services

Petraware Fintech’s Unit Trust Transfer Agency Back Office services (also known as Transfer Agency Services and investor services) deliver coverage of back office operational support augmented by an online platform.

This online platform lays a strong foundation for us to offer value added services, namely:

  • Immediate online e-KYC processing that is integrated with a 3rd party provider
  • Flexibility of reports requisition & generation to meet requirements of agencies, business partners, senior management and regulatory authorities (such as the Securities Commission and KWSP)
  • Mobile apps that allow viewing of biodata and transactions ledger for investors & agents
  • Immediate settlement of Daily Units Creation/Cancellation for trustees
  • Enquiries on Transfer Agency Services by business partners

Online Investor Portal

Petraware Fintech’s Online Investor Portal is a hassle-free and user-friendly portal for investors. It has been designed for electronic submission of documents, so that there is no need to handle hard-copy versions of the documents. This provides compliance to the e-KYC process. Since the documents are in digital formats, they could be stored in the cloud (using cloud storage), allowing easy retrieval of documents and fast approval of the application submission.

Online Agent Portal

Petraware Fintech’s Online Agent Portal is also a hassle-free and user-friendly portal, used by agents. Similarly, it has been designed to facilitate on-boarding of agents while complying to the e-KYC process. This encompasses agent, IUTA and CUTA registrations. It also comes with a fast approval process to get agents started fast. Since all the transactions are created and store electronically, agents has the ability to view and perform trade transactions and other activities for their clients.

Core Back Office System

Petraware Fintech’s Core Back Office System is a major core engine system that we developed and innovated to support back office services. It is integrated with various internal and external systems using application programming interfaces (APIs) and designed with these features:

  • Data management and information storage
  • Back office processes and calculations
  • Asset management reports and statements generation

Internal Trade Booking System

Petraware Fintech’s Internal Trade Booking System is a user-friendly trade book system for all day-to-day trade booking entries that comes with automated system control and validation checking. That means there is no need to use MS Excel spreadsheets and manual update of such entries. It is designed with internal staff in mind. Since this is done electronically, any approval required for the trade booking can be made fast.

Fintech Solutions Advisory

Petraware Fintech’s Fintech Solutions Advisory is our advisory practice, staffed by a team of internal and external experts and professionals in fintech, delivering advisory consulting to our clients and business partners. We fully understand that fintech and related innovated technologies are evolving rapidly. It is pertinent now and the future, to leverage and apply them so that companies can transform their businesses and their clients’ too, in order to adapt and align to new business models and strategies. Failure to change may bring undesirable or even disastrous business results.

Imaging Service

Petraware’s Imaging Service provides a robust platform for transforming paper‑based records into centrally managed digital archives. Once documents are scanned into PDF, TIFF or JPEG formats, they are automatically indexed and stored in the pTransformer.IMAGING repository, ensuring that every image is captured accurately and made immediately available to authorized users across all branches .

Beyond simple storage, the system offers an intuitive, web‑based interface where staff can search, preview and retrieve archived images in seconds, eliminating the delays and physical costs of manual filing . Automated release workflows can be configured to package finalized image batches and deliver them to downstream applications or third‑party systems, streamlining collaboration and ensuring that mission‑critical documents are always at your fingertips

Advanced Document Capture System

The pTransformer Advanced Document Capture (ADC) suite automates the end‑to‑end conversion of paper and image‑based documents into structured, machine‑readable data. Leveraging state‑of‑the‑art OCR, ICR, HCR and OMR engines as well as fingerprint recognition, ADC extracts business‑critical fields with high accuracy, validates them against custom rules, and transforms them into XML, text or searchable PDF outputs without manual intervention .

From the moment documents enter the Windows‑based client, they are intelligently grouped, classified and indexed according to user‑defined rules, then routed through recognition and verification stages that catch and correct errors in real time . Finally, clean, validated data and documents are exported directly to servers or ECM platforms via the built‑in Sync‑Server, enabling seamless integration with back‑end systems and immediate visibility into processing status through your portal . This modular architecture can be tailored to any volume or complexity, delivering faster throughput, lower labor costs and rapid time‑to‑value.

Pain Points

In the journey of being an actual end-user in asset management and serving the asset managers, we have both experienced the challenges ourselves and learned from our clients the problems they encountered.

The main issues they faced include:

Processes are done the traditional way, which are prone to mistakes, require tedious checking and slow in processing

Documents and forms exist as hard-copy versions, that require manual processing, are susceptible to human errors, cause lack of input validation and run the risks of lost or damaged documents

Tiring and inefficient processing of Know Your Customer (KYC) on-boarding activities for new customers, which are done manually

Over reliance on legacy and archaic systems which have many dependencies and isolated in silos

Storage issues for information and documents due to limited capacities of their disparate IT storage and difficult-to-scale physical storage

Climbing maintenance costs, increasing system fees and expensive manpower resources, making the total cost of ownership higher that it should be

Inefficient management of internal and external reporting, especially regulatory reporting and legal compliance

Roadmap

1

On top of our experience, our research shows that the future is bright for the asset management industry and players, provided we apply the right strategies and approaches to develop and follow through the growth roadmap.

2

The roadmap for the future of Asset Management must start with a strong foundation in order for the industry and ecosystem to grow. Our online platform & engine for registration, trade booking and e-KYC characterizes such a foundation.

3

Next, we have a layer of services, via our backend systems, that enable straight-through processing for fintech transactions and activities.

4

Trust is an essential element for asset management and investment transactions. Without trust, financial transaction cannot occur physically and electronically. As such, we need to safeguard and assure non-repudiation in all transactions using digital electronic confirmation including digital certificates and fingerprint-scanning, at the subsequent phase of the roadmap.

5

As we move further upwards in implementing the roadmap, we have cloud storage for data scalability, and ease of document retrieval & fast approval processing to promote user-friendliness and user loyalty for the solutions.

6

Lastly but not the least, we will incorporate robotic process automation, blockchain and cloud computing, into the backbone as ancillary structures for our platform. To understand more about this part of the roadmap, the following sections give further elaboration about them.

Robotic Process Automation (RPA) for Asset Management

Many asset management services providers are still constrained by the legacy of acquisitions, multiple technology platforms, lack of integration, and high level of customized manual task.

Some technologies are dated decades. Some organizations are still using faxes as instructions. Many of the tasks, especially back-office and mid-office ones are actually repeatable. They are manual and cost inefficient. There are also regulatory policies and compliance framework to follow, impacting the improvement of tools and processes in the company.

Technology has evolved but the industry has failed to catch up. It is a tangible opportunity to use automation to create efficiency and reduce costs.

As a leading fintech company, Petraware Fintech is always on the lookout for disruptive technologies. One such technology is Robotic Process Automation (RPA) because it offers enormous potential for asset management industry in increasing efficiency, improving quality of client service and reducing risk. Statistics show that it can reduce staff headcounts while reducing costs.

RPA is a set of business process automation software that performs business processes by mimicking the way humans interact with software to perform high-volume, repeatable tasks.

Asset management is a good area for RPA application because substantial components of it are rule-based, electronically readable, of high volume transactions, stable & structured processes, and unpredictable frequency.

RPA has many benefits that are ideal for asset management:

  • Gather and validate data with accuracy
  • Record, monitor, detect, and report
  • Automate calculation and statistics
  • Learn human feedback and anticipate outcomes, when used with artificial intelligence (AI) technology

RPA uses software-based ‘robots’, also called ‘bots’ that could self-learn by integrating with artificial intelligence (AI). For example the rob can recognise unstructured data, perform text analysis, and learn from human behaviours by interacting with on-screen forms, documents and images.

AI allows RPA to

  • Understand the meaning from natural language inputs, providing a better and more personal experience for both the customers and employees
  • Perform more cognitive tasks rather than simple routine processes which require minimal thinking or decision-making
  • Transfer basic automation into more complex automation by integrating a ‘thoughtful’ response into the workflow

As such, Petraware Fintech has put in place RPA with AI as part of its services innovation roadmap in order to enable your business to automate more complex, end-to-end processes, and at the same time, integrate insights into these processes, helping your team to work smarter and faster than ever before.

Blockchain for Asset Management

An upcoming portfolio of solutions by Petraware Fintech is based on the usage of blockchain for asset management. The foundation of the blockchain solution is the creation of unique digital representations of assets that go beyond traditional financial instruments, and which enable our clients to trade any kind of asset with more liquidity and speed, at lower cost.

Basically a blockchain is a distributed database that are shared by all participants in the business network, for recording transactions made, their amounts and the addresses of the participants. Such transactions include digital assets and instruction settlements, which are encrypted for data security. This allows the sharing of information without compromising confidentiality.

Blockchain technology provides a secure, and scalable platform with risk and compliance programs, to reduce the friction involved in the creation, buying and selling of assets. This reduces complexity, risk and cost through simultaneous asset transactions on a distributed digital ledger, also called a blockchain.

Blockchain for asset management enables asset tokenization, both for fungible and non-fungible tokens. This means that blockchain can provide our clients highest level of security, performance, stability and openness, due to its resilience and immutability.

An important trait is that it facilitates movement of assets between parties in full transparency, because all the transactions relating to an asset are auditable and verifiable. Since the transactions In asset servicing such as the funds are sold directly to investors and recorded on the blockchain, the transfer agent doesn’t need to monitor them.

Highlights of benefits:

  • Securely connecting capital and service providers across the digital asset ecosystem to remove barriers to business
  • Reconcile transactions and order processing
  • Streamline back and middle office work including risk reporting, securities settlement and know-your-customer (KYC) activities.
  • Makes trading and post-trading processes more efficient, and improves compliance and regulatory control

Hence, Petraware Fintech has plans to use blockchain in the interest of our clients.

Cloud Computing for Asset Management

Petraware Fintech firmly believes in being the leader of the pack. As the industry continues to shift towards technological innovation and digitization globally, cloud-based technology forms the foundation of many technology and digital inftrastructure. In fact, it is displacing established business models, traditional IT operations and typical financial strategies.

Substantial number of organizations store data and information across many servers and machines in isolation, making it painful and time consuming to find the information needed to perform tasks. There is a real need to have more than one server or IT location to store sensitive and important information regarding asset management and financial investments.

Cloud computing enables greater centralization of data, making it easier to obtain the required information especially time-sensitive data. It helps with creating more accurate inventories and records to optimize the storage of data and information.

Cloud computing eliminates the need for external equipment which results in a reduction of operational costs. An important aspect is the backing-up data. Data backup ensures the security of a company and its clients’ information in the event of a natural disaster, sabotage, hacking or system failure. In such events, data recovery is much faster and prevents loss at a much greater scale.

A costly and big IT department is not required with the deployment of cloud computing, reducing the footprint of digital infrastructure and streamlining the asset management processes. Daily productivity also increases. As such, cloud computing improves cost efficiency and improves cost effectiveness.

As transactions increase, traditional IT servers undergo stressful workloads to handle the greater amounts of volume and data. Cloud computing provides the needed scalability by being more flexible in scaling up, and in scaling down during off-peak periods. This minimize risks of overloading and optimizes the maintenance of the digital infrastructure.

Cloud computing improves accessibility, by permitting authorized personnel to access secured information from any location at any time. This greatly improves a company’s overall workflow and readiness to respond to issues faster. In parallel, it reduces the administrative overhead costs for information access.

Petraware Fintech is moving to the direction of offering cloud computing services and solutions for asset management because we wish to improve client user experiences. This focus on the customer is vital for developing a solid and loyal client base. As an advantage, it will allow our clients to be the forefront of their competition and give their own clients with the latest services and user-friendly experiences possible.

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